To check your order status, log into your account and click on "Order History." If you checked out as a guest, please refer to your order confirmation email for tracking information.

Your credit card will be charged within 24 hours of placing your order.

No, you don’t need to create an account to place an order. However, having an account allows you to:

• Track your order history
• Save shipping information for faster checkout
• Access product warranty information

Because all pieces are handcrafted and made to order, cancellations or modifications are not possible after 24 hours from the time the order is placed.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shopify Payments, PayPal, and Shop Pay.

All orders are handcrafted and made to order, requiring a production time of 4-6 weeks before shipping. Once shipped, you will receive a confirmation email with a tracking number. Shipping costs are calculated at checkout based on the delivery location.

For international orders, please contact us directly at sales@onlymoss.com before placing your order. Due to varying customs regulations and shipping policies, we will provide a detailed shipping quote, including final costs and requirements. Orders will only be processed after the shipping quote has been reviewed and accepted by the client. Once confirmed, we will proceed with your purchase and shipment.

If you have any questions or special shipping requests, feel free to reach out to our team for assistance.

All sales are final due to the custom and handmade nature of our products. We only accept returns or offer replacements for items that arrive damaged. Please report any damages within 24 hours of receiving your order by providing photos of the packaging and the item.

To request a replacement for a damaged item, contact us immediately at sales@onlymoss.com with:

• Photos of the packaging and the damaged product
• Your order number
  You must also report the damage to the carrier at the time of delivery or within 24 hours.

Yes! Our products are crafted to last, but they do require proper indoor conditions. The warranty does not cover damage from exposure to direct sunlight, water, or high heat.

Click on the "Account" icon at the top of our website and follow the prompts to create an account. All you need is your name, email address, and a password.

If you’ve forgotten your password, click here and select “I Forgot My Password.” Enter your email address, and you’ll receive a link to reset your password.

No, Only Moss does not store payment information. All transactions are processed securely via Shopify Payments or Stripe, ensuring your information remains private and safe.

Creating an account allows you to:

• Track your orders in one place
• Start the return or replacement process if needed
• Save shipping and billing details for quicker checkout
• Access exclusive features in the future

No, our moss art is entirely maintenance-free. It requires no water, sunlight, or cutting. Simply avoid direct sunlight, high heat, and areas with low humidity (below 40%).

Our moss is preserved using natural oils and food-grade dyes to maintain its texture and color for years. This process is sustainable, safe, and environmentally friendly.

Yes, we offer custom designs! Contact us through the Custom Moss Wall Quote Form to discuss your vision and create something truly unique.

With proper care, our preserved moss art can last for decades. Keep it indoors, away from water, and in conditions with 40-65% humidity for optimal preservation.

• Enhances indoor aesthetics with a natural touch
• Reduces noise and improves air quality
• Sustainable, maintenance-free, and long-lasting